T&C’s

Jersey Leash Leaders – Terms & Conditions

Last updated: 16/09/2025

By booking any service with Jersey Leash Leaders (“we”, “our”, “us”), you (“the Owner”) agree to the following terms and conditions.

1. Health & Vaccinations

• The Owner must ensure their dog is fully up to date with vaccinations, flea and tick treatments, and de-worming.
• The Owner accepts full liability for any illness or harm caused by failure to maintain these treatments.

2. Owner’s Responsibility & Liability

• The Owner accepts full responsibility for any loss, damage or injury caused by their dog while being walked, in day care or during boarding.
• The Owner is financially responsible for any damage to property while their dog is in day care or boarding.
• If the Owner’s dog causes injury to any of our walkers or employees, Jersey Leash Leaders reserves the right to pursue a claim under the Owner’s pet insurance for loss of earnings or related costs. If the dog is not insured, we will seek full compensation directly from the Owner.
• If the Owner’s dog injures another dog while in the care of Jersey Leash Leaders, the Owner is fully liable for all veterinary fees and related costs for the injured dog.
• Jersey Leash Leaders will not be held liable for veterinary fees or third-party claims arising while the dog is in our care.

3. Behaviour & Suitability

• The Owner must fully disclose any behavioural or health issues that could make their dog unsuitable for walking, day care or boarding.
  Examples include aggression, antisocial behaviour, incontinence, excessive barking/whining or lack of house training.
• Failure to disclose such issues is deemed a material omission and a fundamental breach of this agreement.

4. Emergencies & Veterinary Care

• We make every effort to contact the Owner in an emergency.
• Owners are encouraged to provide a trusted third-party contact if they may be unreachable.
• We reserve the right to make decisions about the dog’s health, always in the dog’s best interests and on a veterinary surgeon’s advice.
• The Owner is responsible for all veterinary fees incurred while the dog is in our care.

5. Dog Boarding

• We cannot accept dogs that are aggressive towards people or other animals.
• To secure booking dates, a £100 non-refundable deposit (or full payment) is required. All invoices must be paid in full before boarding begins.
• All pets must be up to date with flea and worm treatments, and all dogs must be child- and dog-friendly.
• Any damage to our property caused by the Owner’s pet will be repaired at the Owner’s expense.
• Owners must supply enough food to cover the entire boarding period. If extra food must be purchased, we will provide proof of purchase and the Owner must reimburse the cost.
• All dogs must be fully house trained.
• If veterinary care is required while boarding, the Owner is liable for all costs.
• Owners may provide blankets, toys or other home comforts.
• If you are delayed for pick-up or drop-off, please notify us as soon as possible. Additional fees may apply.

6. Late Payment

• All payments are due at the end of each working week or on the final working day of that week.
• If payment remains overdue more than 48 hours after the deadline, a late payment fee of 15% of the outstanding balance will be added.
• We encourage payment at the time of booking to minimise administration and maximise time with your pets.

7. Bookings

• Dog Walking: Weekly requirements must be emailed or texted to us no later than Friday evening.
• Day Care: Space is limited. Please email or text your request (half-day or full-day) ideally two weeks in advance.
  During busy periods we may not be able to accommodate every request but will try to help you find alternatives.

8. Cancellations

• Walking: Cancellations with at least 48 hours’ notice incur no charge.
  Cancellations within 24 hours of the scheduled walk will be charged at the full rate.
• Day Care: A minimum of four days’ notice is required to cancel.
  Late cancellations will incur a £10 fee per dog.
  Once day care has commenced, full payment remains due.

9. Invoicing

• We use a secure third-party booking app to record and manage customer bookings.
• You will receive your own account to view, amend or cancel bookings and make payments 24/7.
• A £1.50 invoicing fee applies per invoice.

10. Payments

• Payment methods include: the booking app, bank transfer, card machine, or cash.
• Details and set-up will be discussed at the initial meet & greet.

11. Trackers

• For privacy and data protection of all clients, all GPS trackers will be removed from dogs before leaving the Owner’s property.
• While trackers are removed, all dogs will be kept on leads.
• Trackers will be replaced on the dog when they are returned home.

12. Agreement

By making a booking with Jersey Leash Leaders, the Owner confirms they have read, understood and accepted these Terms & Conditions.