Privacy Policy

Last updated: 16/09/2025

Jersey Leash Leaders (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Contact details: name, email address, phone number, postal address.
• Pet information: your pet’s name, breed, medical needs or preferences relevant to our services.
• Booking and payment details: service requests, dates, and (if applicable) payment information processed via our secure payment provider.
• Technical information: IP address, browser type, pages visited, and cookies (see “Cookies” below).

2. How We Use Your Information

We use your information to:

• Provide and manage our pet-care services.
• Respond to enquiries, bookings and customer support requests.
• Send service updates, invoices, or reminders you’ve requested.
• Improve our website and services.
• Meet our legal and regulatory obligations.

3. Lawful Basis for Processing

We process your personal data on the following grounds:

• Contract: to provide the services you request.
• Legitimate interests: to improve our website and customer experience.
• Legal obligation: to comply with applicable laws (e.g. accounting rules).
• Consent: where you have opted in to receive marketing emails (you may withdraw consent at any time).

4. How We Share Your Data

We will never sell your personal data. We may share it only with:

• Service providers (for example, payment processors or website hosting providers) who help us operate the business.
• Regulators or authorities when required by law.

All third-party processors are required to protect your data and use it only for the services we request.

5. International Transfers

Your information is normally stored within the UK/EEA. If we need to transfer data outside this area, we will ensure appropriate safeguards are in place (for example, UK adequacy regulations or standard contractual clauses).

6. Data Retention

We keep your personal information only as long as needed for the purposes describ above or to meet legal obligations (for example, accounting records are kept for at least six years).

7. Your Rights

Under UK data protection law (including the UK GDPR), you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to or restrict our processing.
• Withdraw consent where processing is based on consent.
• Data portability.

To exercise these rights, please contact us (see “Contact Us” below). You also have the right to complain to the Office of the Information Commissioner (OIC Jersey) if you believe your data has been misused.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse traffic. You can set your browser to refuse cookies, but some parts of the site may not work properly.

9. Security

We use appropriate technical and organisational measures to protect your personal data from loss, misuse or unauthorised access. However, no website can guarantee absolute security.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “last updated” date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact:

Jersey Leash Leaders

Email: info@jerseyleashleaders.co.uk

Phone: 07700390863