Privacy Policy & Terms & conditions

Please read carefully before making a booking. 

Owner is responsible and will ensure that their dog is up-to-date with their vaccinations, flea and tick treatments and de-wormer treatments.

Owner accepts full liability for any loss or damage caused by their dog whilst being walked. Owner is financially responsible for any loss or damage to property whilst your dog is in Day care or boarding. Jersey leash leaders is not held accountable for vet fees or third party claims whilst your dog is in our care.

Owner is to make full disclosure of any quality or characteristic problems which might make your dog not suitable for walking or Day care, including behavioral or health problems, antisocial behavior; including aggression, incontinence or lack of house training and excessive loud barking or whining. Failure on the part of the owner to disclose any matter which might render owner’s dog unsuitable for walking or Day care will be deemed a material omission amounting to a fundamental breach of our agreement. 

We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party should we be unable to make contact. However, we reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. Owner is responsible for payment of any veterinary fees incurred by Jersey leash Leaders.

Late Payment we would like to remind customers that payments are due at the end of each working week or on final working day of that week. We as a company reserve the right to impose a £5.00 initial late payment fee if a payment is more than three days overdue, then £1.00 charged on a daily basis from the fourth day until payment is received in full.

We do prefer all payments at the time of booking to minimize paper work so we get more time with your furry friends. 

Bookings: 

Walking: Clients must ensure that their requirements for the following week are e-mailed or text to us no later than Friday evenings.

Day care: We have limited space please email or text details of half day or full day care we prefer 2 weeks  notice Please note at busy times we can’t always accommodate but maybe able to assist in finding alternative ways to have your furry friends looked after your pet is our priority.

Cancellations:

Walking: You may cancel your booked slot and provided you give a minimum of 48-hours notice, you will not be charged. However, if cancellation is made within 24-hours of the walk commencing, the full rate will be charged.

Day care:  We require a minimum of four-days notice to cancel. Failure to do so will incur cancellation fee of £10 per Dog. Once day care commences, full payment is due under any circumstances. Unless stated otherwise by Jersey leash leaders. 

Invoicing:

We keep an accurate record of customers bookings with our third party app that we will create an account for you before your first booking. It really easy to use makes everyone life easier access 24/7 to make any adjustments for you and your furry friends you can make Bookings, cancel bookings, make payments, see your invoice any invoice outside this app will charged at £3.00 per invoice. 

Payments:

We accept payments by our third party app (that saves more money) when we do the meet & greet we will talk about the app set your account up and chose ways to pay either at the time of booking, bank transfer, card machine or cash.

TRACKERS:

please note all trackers will be removed from pet before leaving your property all dogs with trackers will be placed on leads due to data protection for all our other clients dog drop isn't in a certain order there for tracker can’t see were our other clients live. all trackers will be placed back on your pet when they return home.. 

Pet Boarding:

To secure your dates, there will be a £100 non refundable deposit required, or you can pay in full when booking All invoices must be paid in Full before boarding commences. All pets must be up to date with flea & worming, all dogs are required to be child and dog friendly. Any damages to our property by your pet will be down to the owner to pay for repairs. The correct amount of food will be required on collection to cover the period of boarding, if there isn’t enough food we will go and purchase more, and invoice proof of purchase and payment will have to be made.
All dogs must be housetrained. 

If your dog requires any medical assistance while in boarding owners will be liable for covering the cost of vet visit.
You can supply your dog with any home comforts (blankets/toys etc) to help with any unnecessary stress with them being away from home.
If for any reason you are delayed for the pick up/drop off of your dog please let us know asap,  an extra fee will occur.

please note once booking is made your Agreeing to of read our terms and conditions and have agreed..